Rosalie Ndiaye

Rosalie Ndiaye is the head of customer service at Yassir. Prior to their current position, they worked as the head of customer service for e-commerce at Jumia Group from October 2014 to May 2020. In this role, they were responsible for following and implementing global strategies and procedures, and clearly communicating set goals. Rosalie also managed all customer service channels, including incoming and outgoing calls, emails, and social media platforms, ensuring compliance in quality and efficiency. Additionally, Rosalie maintained a proactive attitude towards complaint management and problem solving.

Before their time at Jumia Group, Rosalie worked as an executive assistant at ESUP Dakar from December 2010 to October 2014. In this role, they provided administrative support to the director of the department.

Rosalie has a proven track record in customer service and administration. Rosalie is a motivated individual with excellent communication skills.

Rosalie Ndiaye has a Master 2 in Gestion des Ressources Humaines from Esup Dakar, a Master 1 in Gestion des Ressources Humaines from the same school, and a Licence in Gestion des Ressources Humaines from ESUP Dakar as well. Rosalie also has a DTS in Assistanat de Gestion des Entreprises PME/PMI from ESUP Dakar, and a BTS in Assistanat de Gestion des Entreprises PME/PMI from the same school. Rosalie Ndiaye's highest level of education is a Baccalauréat in Série L'1 from Lycée John Fitzgerald Kennedy. Rosalie also has two certifications from LinkedIn, one in Conflict Resolution Foundations and one in Innovative Customer Service Techniques.

Rosalie Ndiaye reports to Noureddine Tayebi, Founder & CEO. Some of their coworkers include Issam Menjour - Head of Engineering, Abdelkader Arbouz - Product Director, and Nadir Ben - Head of Product, Global.