Mickhail Patel

Mickhail Patel currently serves as Team Leader - Operations at Yatra Online Ltd., managing two teams focused on Post Sales Operations for Corporate, B2B, and B2C bookings. Responsibilities include case allocation, escalation handling, and maintaining agent productivity and quality. Prior to this role, Mickhail was the Assistant Revenue Manager for the West Cluster at VITS Hotels, overseeing revenue management for 15 hotels, including pricing strategies and online growth. Earlier career experience includes serving as a Revenue Executive, where tasks involved content management and revenue reconciliation, and a Customer Service Executive role at Bizzgrow Hospitality Services, focusing on hotel onboarding and content updates. Mickhail is pursuing a PGDM in E-Commerce from Welingkar Institute of Management and holds a Bachelor of Commerce in Accounting and Finance from Children Welfare Centre Claras College of Education.