Carolina Saavedra

Carolina Saavedra is a skilled technical support analyst with experience in multiple roles across various companies. Currently serving as an Analista Técnico Soporte at Yeapdata since April 2024, Carolina focuses on planning, coordination, and monitoring timelines for mass equipment installations nationwide, ensuring compliance with agreed service levels. Prior experience includes a position as Especialista en soporte at Elenas, where Carolina provided comprehensive customer support for entrepreneurs, including app troubleshooting, product training, and metrics tracking. Additional previous roles include RAC soporte telefónico at Colfondos S.A. and Analista Trade Marketing at Puntored. Carolina is currently pursuing degrees in Ingeniería de Sistemas with a focus on cybersecurity and Ingeniería industrial at UNIMINUTO Colombia and Universidad Cooperativa de Colombia, respectively.