Sumit Kaushal

Sumit Kaushal is an experienced professional with a strong background in quality assurance and training across various sectors. Currently, Sumit serves as the Vertical Head of Quality & Training for Spectrum Banking at YES BANK since September 2022. Prior roles include Associate Director for Quality & Training at Concentrix, where Sumit led initiatives for a major e-commerce platform, and Assistant General Manager at Teleperformance, focusing on customer experience in telecom services. Additional experience includes leading quality assurance and service excellence at ISON BPO LTD and Tata Sky Ltd, and overseeing service solutions and audits at Aircel. Sumit began a career in quality assurance and training at Spice BPO, Spice Telecom, and E3R Infosystems, with a solid educational foundation that includes an MBA with a focus on Total Quality Management from Sikkim Manipal Institute of Technology and a Bachelor's degree in Computer Applications from Indira Gandhi National Open University.