Yes Bank
Vikas Bindal is an experienced professional in the banking sector with over 25 years of expertise in service quality, customer experience management, and process excellence. Currently serving as Head of CX and Service Excellence Retail at YES BANK since September 2015, Vikas leads initiatives in service quality and retail business process reengineering within the retail banking vertical. Previously, Vikas held the position of Vice President & Head of Service Quality and HR Systems at HDFC Bank, where responsibilities included process excellence and customer service initiatives. Earlier career experiences include a role as Manager 2 at ICICI Bank and Assistant Manager at Tata Motors, focusing on quality assurance in processes. Vikas earned a Bachelor of Engineering in Electrical from the Indian Institute of Technology, Roorkee.
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Yes Bank
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YES BANK Limited is a private sector bank. The Bank is engaged in providing banking services, including corporate and institutional banking, financial markets, investment banking, corporate finance, branch banking, business and transaction banking, and wealth management.