Sofya Yanko

Sofya Yanko is a skilled professional with extensive experience in customer relationship management, business analysis, and technical support. Currently serving as a Senior CRM Systems Specialist/Business Analyst at Yettel.Bulgaria and working as an Independent Contractor at Centific, Sofya has previously held roles such as Customer Onboarding Manager at OfficeRnD, Technical Success Manager at Quantive, and Customer Relations Team Leader at IKEA. With a strong background in project management, IT services quality assurance, and marketing development, Sofya also possesses a diverse educational foundation in Business Psychology, HR Management, and Data Analysis with SQL and Python.