Sofya Yanko

Senior CRM Systems Specialist/ Business Analyst at Yettel.Bulgaria

Sofya Yanko is a skilled professional with extensive experience in customer relationship management, business analysis, and technical support. Currently serving as a Senior CRM Systems Specialist/Business Analyst at Yettel.Bulgaria and working as an Independent Contractor at Centific, Sofya has previously held roles such as Customer Onboarding Manager at OfficeRnD, Technical Success Manager at Quantive, and Customer Relations Team Leader at IKEA. With a strong background in project management, IT services quality assurance, and marketing development, Sofya also possesses a diverse educational foundation in Business Psychology, HR Management, and Data Analysis with SQL and Python.

Location

Sofia, Bulgaria

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Yettel.Bulgaria

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Yettel Bulgaria, part от PPF Group, is a telecommunications company providing connectivity and digital services to over 3 million users with people, devices, and businesses. Putting the customer first, Yettel's mission is clear: to help people achieve balance in life.  During its 20-year history in the Bulgarian market, the company (operating until March 2022 under Telenor brand) has built a strong reputation as a pioneer in the field of wireless networks and beyond, launching the first commercial 4G network in Bulgaria in 2015, the first VoLTE service in 2018 and paving the way for the development of 5G with the first test of a 5G network in the country.  Yettel's industry-leading approach to infrastructure has earned five consecutive Best in Test certifications from the global umlaut organization, which sets the gold standard in the industry.  Today, Yettel Bulgaria has more than 1,800 employees, over 180 retail stores, and its mobile network covers over 99% of Bulgaria's population. For more information, please visit Yettel.bg  


Headquarters

Sofia, Bulgaria

Employees

1,001-5,000

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