YMCA of the Virginia Peninsulas
Connie Kennedy is an experienced professional in customer care and membership experience, currently serving as Membership Experience Executive at YMCA of the Virginia Peninsulas since February 2020, with prior roles including Associate Executive of Membership and District Membership Experience Director. Kennedy's previous tenure at nTelos Wireless spanned from April 2010 to November 2016, where responsibilities included Vice President of Customer Care, overseeing operations for 457,000 customers and managing a team of over 200 associates. Kennedy has also held positions such as Senior Director and Director of Wireless Customer Care, focusing on improving call center efficiencies and leading multiple contact center locations. Kennedy holds a BA in Business Administration from Mary Baldwin University and has foundational education from Blue Ridge Community College.
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YMCA of the Virginia Peninsulas
The Y is a diverse organization of men, women, and children joined together by a shared commitment to nurturing the potential of kids, promoting healthy living, and fostering a sense of social responsibility. We bring men, women, and children – just like you – together, and our shared commitment to our communities ensures the opportunities to learn, grow, and thrive that we create for all are ones that endure. Mission: To put Christian principles into practice through programs that build a healthy spirit, mind, and body for all. Core Values: Caring- Strengthening relationships through intentional interactions. Honesty- Being truthful in your words and actions. Respect- Being open and understanding to all. Responsibility- Taking proactive ownership for safety, resources, and service to others.