Connie Kennedy

Connie Kennedy is an experienced professional in customer care and membership experience, currently serving as Membership Experience Executive at YMCA of the Virginia Peninsulas since February 2020, with prior roles including Associate Executive of Membership and District Membership Experience Director. Kennedy's previous tenure at nTelos Wireless spanned from April 2010 to November 2016, where responsibilities included Vice President of Customer Care, overseeing operations for 457,000 customers and managing a team of over 200 associates. Kennedy has also held positions such as Senior Director and Director of Wireless Customer Care, focusing on improving call center efficiencies and leading multiple contact center locations. Kennedy holds a BA in Business Administration from Mary Baldwin University and has foundational education from Blue Ridge Community College.