Kyle W.

Kyle W. has a diverse work experience spanning various industries and roles.

• Kyle began their career in 2000 at Ciena, where they started as a production technician and worked their way up to the role of Sr. Manager NPI Operations/Sr. Manager Production Test. • Kyle oversaw production, new product integration, failure analysis, and contract manufacturing training/support.

In 2003, Kyle joined Lawrence Livermore National Laboratory as a Laser Engineering Optical Technician.

• Kyle then moved on to Art.com in 2005, where they held multiple roles including Sr. Manager UK Manufacturing/Operations and Sr. Manager Manufacturing/Operations. In these positions, they directed manufacturing and operations teams, implemented quality processes, and managed facility transitions.

From 2009 to 2010, Kyle worked as the Branch Operations Manager at Larson-Juhl.

At Art.com, from 2010 to 2014, Kyle served as an Account/Client Manager, Business Development and Sr. Manager Product Development. • Kyle managed client relationships, developed partnerships, and implemented financial and analytical reporting tools.

From 2015 to 2019, Kyle worked at GT Nexus as a Sr. Client Account Manager and later as a Sr. Customer Success Manager, Team Leader. • Kyle managed a team of Technical Customer Success Managers, developed training programs, and maintained customer relationships.

In 2019, Kyle joined Puls as the Head of Customer Success, where they directed a global team and improved customer experience through process improvement.

• Kyle then moved on to Themis-Tech (Stealth) in 2021, where they were the Head of Customer Experience and built the Customer Experience Organization from scratch.

At BadCX.co, Kyle founded the company in 2020 and focused on providing actionable feedback to businesses to improve customer experiences.

Currently, Kyle is working at Yohana as the Head of Support. • Kyle manages a support team, collaborates with cross-functional teams to enhance the customer experience, and analyzes customer feedback for improvement opportunities.

Kyle W. has studied Business Management at Saint Mary's College of California. Additionally, they have pursued a field of study in Laser Electro Optics at Idaho State University.