Ilaria Laurenza

Ilaria Laurenza is a professional with extensive experience in translation, project coordination, and customer care. Currently serving as a Customer Care Escalation Support Specialist at YOOX NET-A-PORTER, Ilaria previously worked as a translator and project coordinator for Bologna University Press, managing translation services for the Digital Open Transformation project. Education includes a Master's degree in Specialized Translation and a Bachelor's degree in Intercultural and Linguistic Mediation from Alma Mater Studiorum – Università di Bologna. Additional skills were developed through various internships and courses related to data analysis and marketing analytics, alongside experience in linguistic support and translation for multiple organizations.