Sunyoung Kim

Sunyoung Kim has extensive experience in sales and customer care, currently serving as Sales and Customer Care Assistant Manager and Customer Care Team Leader for YOOX NET-A-PORTER in Japan and the APAC region since June 2015. Responsibilities include supporting call center performance, providing training and development for team members, analyzing contact trends, conducting quality assessments, and identifying emerging customer issues. Previous roles include Customer Care Specialist at YOOXG Japan & APAC, where Sunyoung managed escalated customer inquiries and collaborated with internal departments, and Customer Care Consultant at スリープログループ株式会社, assisting customers with orders and technical issues. Sunyoung's background also includes IT support and teaching roles in English language education. Academic credentials include a Bachelor’s degree in Cultural Policy from Aoyama Gakuin University and a Bachelor’s degree in Electronic Engineering from Chosun University.