Mike Taylor

Mike Taylor is currently a Customer Support & Documentation Analyst at York IE. Prior to that, they were a Product Owner for OCI Support Forums at Oracle from June 2018 to February 2021. In this role, they were responsible for owning Oracle Cloud Infrastructure (OCI) support forum strategies for owned and 3rd party forum channels, driving growth, engagement and technical support. Mike coordinated with forum moderators in supporting user communities in order to meet engagement and technical support goal. Mike also worked with internal teams to further improve the self service support experience of the end user.

Before their time at Oracle, Mike was the Digital Content Manager at Harbor Homes, Inc. from September 2016 to April 2018. In this role, they managed, developed and executed online web and social media content/strategies/campaigns for the six member agencies that make up the Partnership for Successful Living (Harbor Homes, Keystone Hall, Healthy at Home, Milford Regional Counseling Services, Welcoming Light and Southern New Hampshire HIV/AIDS Taskforce). Mike also collaborated with leadership, as well as Grants and Development departments to develop and execute online paid/organic marketing strategies facilitating program growth, event attendance and online fundraising initiatives. Additionally, Mike outlined, storyboarded, shot and edited video content for use with promotional, education/awareness campaigns and development/fundraising events and campaigns.

Mike Taylor's educational career consists of a Bachelor of Science in Recreation, Park and Tourism Administration from Western Illinois University in Macomb, Illinois. Their focus was in Outdoor/Adventure Recreation.