Ellie Pickard

Ellie Pickard has extensive experience in IT support and customer service at York St John University, starting as an Information Assistant in September 2011, where responsibilities included assisting library users with catalogues, fines, and technical issues. In subsequent roles, including Network Support Assistant and Technical Support Officer, Ellie provided second-line IT and Media support, diagnosing and resolving technical problems for staff, students, and visitors. Currently serving as a Network and Infrastructure Analyst since January 2015, duties encompass a wide range of IT support tasks. Ellie's earlier professional experience includes a year as a Sales Assistant at Sam Turner and Sons Ltd, complemented by a BA Hons in Theology and Religious Studies from York St John University.