Emily Ball

Emily B. is an experienced Customer Success Manager currently working at Yotpo, specializing in SMS and email marketing for eCommerce brands. With a background in client and partner success management roles at Narrative I/O and Overdose Digital, Emily has a strong focus on enhancing customer relationships and retention strategies. Previously, Emily served as a Strategic Program Manager at Avex E-commerce, supporting premium brands on Shopify Plus, and held various roles in eCommerce and digital media, including as an eCommerce Production Coordinator at Sotheby's and a Digital Media Manager at Shop Mountain Made. Emily graduated from RMIT University with a Bachelor of Applied Science in Fashion Marketing and Merchandise Management.