Jessica Mascarenhas

Jessica Mascarenhas is an experienced professional with a strong background in outreach, marketing, and customer engagement. Currently serving as an Outreach Manager at Young Chicago Authors, Jessica has successfully led initiatives that increased audience engagement by 25% and strengthened partnerships with a 30% boost in satisfaction. Previously, as a Product Marketing Specialist at Cosmix, Jessica developed new herbalism products and enhanced brand visibility, achieving a 20% rise in customer engagement. In the role of Senior Store Manager at Alkaline Healing Herbs, Jessica implemented communication processes and personalized customer care, resulting in a 35% increase in sales revenue. Jessica also held the position of Publishing Lab Manager at Columbia College Chicago, curating newsletters and fostering a vibrant literary community. Jessica holds a Bachelor's degree in Creative Writing from Columbia College Chicago.