Rachel Deeks

Rachel Deeks is a seasoned professional with extensive experience in customer insights and program management, currently serving as Customer Insights Manager at Your Housing Group since May 2019. Rachel has a robust background in managing customer reference programs and C-Level networking initiatives across EMEA with CA Technologies, where responsibilities included customer advocacy recruitment and sales cycle acceleration. Before this, Rachel held various analytical roles focused on sales operations and customer experience, contributing valuable data insights and reports to enhance performance. Rachel holds a National Diploma in Personnel Management from the University of Johannesburg, obtained between 1986 and 1989.