App Support Specialist

We Are

YouTrip is at the forefront of Asia's financial revolution, defining the future of digital finance with its leading multi-currency payment platform. Launched in 2018, YouTrip has swiftly ascended as a powerhouse, orchestrating billions in transactions annually and securing the trust of millions. With innovative solutions like YouTrip for consumers and YouBiz for businesses, we offer unmatched financial ease and cost-effectiveness. Fresh off a successful US$50 million Series B funding round led by Lightspeed Venture, we're setting new benchmarks in the digital financial services sector.

At the heart of our mission is a commitment to eliminate financial borders across Asia, propelling us into the next wave of digital finance.

Job Description: Application Support Specialist (PH)

As an Application Support Specialist, you will be responsible for analyzing software application functionality, identifying areas for improvement, and enhancing application performance. You will collaborate closely with our development teams, internal users, customer support agents, partners and vendors to deliver high-quality software solutions. Your role will involve diagnosing application errors, monitoring configuration changes, and maintaining the performance of our applications..

Responsibilities:

• Identify and resolve issues with software applications, following the agreed procedures

• Create documentation of troubleshooting activities and resolutions

• Work closely with application vendors and internal Teams for application support activities

• Logging all incidents and their resolution to see if there are recurring malfunctions on the Support ticketing tool

• Prioritizing incidents according to their urgency and influence on the business

• Check, Debug, rectify and test the system on program errors to ensure resolution

• Ensure smooth workflow processes and attainment of service level commitments.

Requirements:

• Degree/Diploma in Information Technology, Computer Science or related disciplines
• Minimum of 2-3 years of experience as an Application Support
• Experience with support tools such as SQL, OpenSearch, Kowl or equivalent
• Strong analytical, negotiation, and interpersonal skills
• Good written and verbal communication skills, able to explain clearly and concisely in thought process
• Ability to multi-task, work independently, and prioritize under pressure, while maintaining high-quality output and deadlines in a fast-paced environment.
• Solution-oriented attitude
• Shown ability to work with other team members