Mollie Williams

Mollie Williams is a seasoned professional in customer care and support, currently serving as the Global Director of High Touch Support for YouTube, focusing on transforming support experiences for millions of subscribers and creators. Prior to joining YouTube in April 2021, Mollie held various leadership roles at Google from July 2008 to April 2021, including Director of Global Customer Care for YouTube and Display, where management of a global team was essential for enhancing customer experiences. Mollie's expertise extends to overseeing technical support operations and leading dedicated teams to drive success for major advertisers across diverse sectors. Educationally, Mollie holds an MBA from The Wharton School and a Bachelor of Arts in English from Cornell University, complemented by a brief course at The London School of Economics.