Gabriel Matos

Gabriel Matos is a Reporting & Analytics Specialist at Thryv, responsible for creating and maintaining comprehensive dashboards that aid organizational stakeholders in data-driven decision-making. Previously, Gabriel served as a Client Success Manager focused on customer onboarding and digital transformation. At Newtech S.R.L, Gabriel was a Subject Matter Expert, analyzing cases for escalation and providing policy exceptions, and held the position of Customer Service Analyst, assisting with customer campaigns. Prior experience includes roles at Alorica as an Operations Technical Sr Customer Service Representative, where Gabriel facilitated communication and problem-solving, and as an Operations Team Leader at Concentrix, overseeing call center operations. Gabriel's career began as a Bilingual Customer Service Representative at Convergys. Currently pursuing an Associate's degree in Data Analytics and Data Science at ITLA and a Bachelor's degree in Accounting and Finance from Universidad del Caribe, Dominican Republic.