Naomi Oriol

Naomi Oriol has a strong background in customer experience and management. Naomi currently serves as the Director of Customer Experience at Yumi, where they successfully manage an outsourced customer experience team and ensures high-quality customer service. Naomi has expertise in auditing and maintaining CRM systems, collaborating with stakeholders, conducting data analysis and reporting, and implementing customer feedback mechanisms. Prior to their current role, Naomi held positions such as a Customer Experience Consultant at Points North Design Studio, Director of Member Experience Operations at Calibrate, and Consultant in Customer Experience at Balanced. Naomi has also served as the Director of Customer Experience at Elysium Health, P.volve, and Flywheel Sports, where they implemented various initiatives to improve customer experience and achieved notable results. Naomi started their career as a Sales Associate at Cole Haan and has gained valuable experience in member advising at Equinox and customer experience management at Manicube. Naomi'sextensive work experience showcases their expertise in enhancing customer satisfaction, driving efficient workflows, and leading cross-functional projects.

Naomi Oriol attended Towson University from 2003 to 2007, where they earned a Bachelor of Science degree in Business, Management, Marketing, and Related Support Services. In 2023, they obtained a certification in "Leading transformations: Manage change" from Coursera.