Żabka Polska
Daniel Kulesza has extensive experience in customer feedback management and team leadership, currently serving as the Customer Feedback Manager at Żabka Polska since August 2019. Responsibilities include overseeing the customer support department, managing its budget, implementing new technologies to enhance service quality, and creating operational procedures. Successes include the implementation of a customer service chatbot in Messenger and the żappka app. Prior roles include Manager of Business Line at APS, where Daniel led multiple teams and initiated effective training processes, and Coordinator of Customer Service Teams at Arvato, recognized as the organization's top coordinator. Daniel holds a Master's degree in Pedagogy from Adam Mickiewicz University in Poznań.
Żabka Polska
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Żabka Polska is the owner of the largest, formatted, and centralized chain of convenience stores in Central and Eastern Europe under the Żabka brands. During several years of operation on the domestic market, they have gained the leading position in this sales segment, and currently, they have over 7,200 stores in 70% of cities throughout Poland.