Daniel Kulesza

Daniel Kulesza has extensive experience in customer feedback management and team leadership, currently serving as the Customer Feedback Manager at Żabka Polska since August 2019. Responsibilities include overseeing the customer support department, managing its budget, implementing new technologies to enhance service quality, and creating operational procedures. Successes include the implementation of a customer service chatbot in Messenger and the żappka app. Prior roles include Manager of Business Line at APS, where Daniel led multiple teams and initiated effective training processes, and Coordinator of Customer Service Teams at Arvato, recognized as the organization's top coordinator. Daniel holds a Master's degree in Pedagogy from Adam Mickiewicz University in Poznań.