Zafin
Melissa Valdez is a skilled professional with a diverse background in AI, automation, and STEM education. Currently serving as a Product Owner for AI & Automation at Zafin, Melissa has previously held significant roles such as a Lead Consultant in Business and Integration Services and a Technical Education Specialist at Vector Institute, where efforts focused on enhancing AI solutions for industry partners. Prior to that, Melissa worked at IBM as a Senior Technical Consultant, leading teams in delivering innovative AI-driven customer care solutions. Previous experience includes various roles in science outreach and education, contributing to programs that engage and educate youth in marginalized communities, as well as research positions at renowned institutions like CERN and Perimeter Institute. Melissa holds a Master of Science in Physics and Astronomy from York University and a Bachelor of Science in Physics from the University of Windsor.
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Zafin
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Zafin, the global leader in SaaS cloud-native product and pricing solutions, is a trusted partner to the world’s most customer-centric financial institutions. Zafin’s product and pricing platform empowers banks of all sizes to center their customers, grow relationships and drive revenues. The Zafin platform separates product and pricing from core processing to accelerate progressive modernization, enable digital transformation and deliver personalization at the relationship level. A typical Zafin installation integrates easily with most back-end systems and customer-facing channels to increase product and pricing efficiency and agility, drive interest and non-interest income, and deliver a positive ROI—often in one year or less.