Elizabeth (Libby) Kelly LIB QFA

Elizabeth (Libby) Kelly has a diverse work experience spanning over many years. Elizabeth (Libby) most recently worked as an Operational Support Specialist at Zai starting in April 2022. Prior to that, they were a Customer Experience Lead at CurrencyFair from November 2021 to April 2022.

From 2019 to 2020, Elizabeth worked at KBC Bank Ireland, first as a Customer Experience & Development Specialist from August 2019 to July 2020, and then as a Management Associate from July 2020 to December 2020.

Before that, they served as a Retail Services Manager at United Drug Ireland from November 2017 to August 2019.

Elizabeth also has experience at Bank of Ireland, where they held various roles such as Customer Service Manager, Customer Services Manager, Branch / Sales and Service Manager, Business Advisor, Business Managers Assistant, and Personal Customer Advisor from 2008 to 2016.

Currently, Elizabeth is seeking new opportunities and looking for a new adventure. Elizabeth (Libby) previously worked as a Customer Services Manager, where they were responsible for staffing rosters, allocating duties, training scheduling, coaching, training, communicating new standards and procedures, performance management, and appraisals.

Elizabeth (Libby) Kelly LIB QFA began their education in 2000 at University College Dublin, where they pursued a University Diploma in Financial Services. Elizabeth (Libby) completed this degree in 2014.

In 2004, Libby enrolled in the Institute of Banking Ireland/UCD and earned a Certificate in Banking Operations including the European Computer Driving License (ECDL), which they completed in 2006. During the same period, they also obtained a Certificate in Business Banking from the Institute of Bankers Ireland/UCD in 2006.

In 2005, Libby pursued a Qualified Financial Advisor Diploma at the Institute of Bankers Ireland/UCD, completing it in 2006. This diploma focused on Financial Services.

Libby's education continued in 2015 when they attended the Institute of Bankers Ireland/UCD to specialize in Customer Experience Management, completing the program that same year.

In 2016, Libby enrolled in the Institute of Bankers Ireland/UCD once again, this time studying the Principles of Banking and finishing the course in 2016.

In 2017, Libby furthered their education in various areas. Elizabeth (Libby) first completed a course in Training Delivery and Evaluation at a professional development institute, receiving a QQI Level 6 qualification. Libby then pursued a QQI Level 6 Certificate in Management through a professional development program focused on Managing People. Finally, they attended the International Academy of Computer Training to expand their knowledge of the Microsoft Office Suite.

Overall, Libby's education journey has revolved around financial services, banking operations, business banking, customer experience management, training delivery and evaluation, management, and Microsoft Office Suite proficiency.