MJ Ramos-De Guzman

MJ Ramos-De Guzman is an experienced professional in operations and customer experience management, currently serving as the Head of Operations at Zai since February 2021. In this role, MJ oversees and optimizes daily business functions to align with company goals. Prior experience includes a position as a Customer Experience Manager, coordinating onboarding specialists for seamless customer interactions at Zai. Previously, MJ worked at Assembly Payments as a Merchant Services Manager, leading a team to enhance customer onboarding, and as a Service Desk Lead, managing employee access and support services. Additional experience includes roles at PromisePay as an Operations Specialist and at TeleTech Philippines as a Customer Care Advocate.