Rosica Mladenova

Rosica Mladenova has a diverse work experience spanning multiple industries. Rosica currently works as a Customer Experience Team Lead at Zai since November 2022. Prior to that, they served as a Technical Support Team Lead for Covalen for DXC Technology (B2B) from April 2018 to February 2022. In this role, they were responsible for managing the team, building client relationships, and ensuring the delivery of SLAs/KPIs.

From August 2013 to January 2017, Rosica worked as a Business Unit Manager for GVC Group, specifically Sportingbet and Bwin. Rosica proactively managed customer satisfaction, developed client relationships, and maintained FAQ pages.

Before GVC Group, Rosica was a Senior Agent and Customer Service Representative for Sportingbet from April 2008 to July 2013. Rosica assisted the Business Unit Manager, maintained the Bulgarian FAQ page, and provided excellent customer service.

Earlier in their career, Rosica worked as a Shop Manager for Handy-Tel Ltd from May 2004 to July 2007, where they led a sales team and ensured department sales goals were met. Rosica also worked as a Secretary for Vital Dent 2001 Ltd from November 2003 to April 2004 and as an Administrative Secretary and Supervisor for Credo Ltd from October 2000 to November 2003.

Rosica Mladenova completed an Advanced Certificate in Human Resource Management in November 2017, earning a FETAC Level 6 qualification. No specific field of study is mentioned for this educational experience.