Zain Sudan
Malaz Elshabik is a seasoned telecommunications professional currently serving as the Performance-Quality Management & Data Analytics Team Lead at Zain Sudan since May 2017. In this role, Malaz leads the Service Quality Management team within the Service Operation Center, utilizing the Huawei SmartCare solution to enhance and monitor customer experiences. Prior experience includes functioning as an End to End Performance Management Engineer at Zain Sudan from 2013 to 2016, focusing on managing network performance and quality, as well as maintaining KPIs and KQIs. Malaz also held the position of Radio Network Planning & Optimization Team Lead at Huawei from 2010 to 2012. Malaz holds a Bachelor of Engineering in Telecommunications Engineering from Sudan University of Science and Technology.
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