Harley Dam (Ly) is a seasoned professional in product management and business analysis, currently serving as a Product Owner at Zalo since February 2024. Previously, as a Product Manager at OpenCommerce Group from September 2022 to February 2024, Harley collaborated with over ten cross-functional teams to implement more than twenty product enhancements, leading to significant operational cost reductions and efficiency gains. Harley also played a pivotal role in developing a no-code platform for low-tech users and led the Pisafe project at Pitagon, which secured a $250,000 investment after being featured on Shark Tank Vietnam. Earlier experience includes roles at NATEC as a Fresher Business Analyst, where Harley contributed to loan solution development, and at Ngoc Anh Retail Cosmetics as a Sales and Marketing Specialist, achieving notable revenue gains. Harley holds a Bachelor's degree in Digital Marketing from FPT University and completed Business Analyst On-the-job Training at the Learning And Sharing For Business Analyst Center.