Malago Philemon is a Customer Experience and Insurance Professional with over 9 years of experience in driving CX strategy, client retention, and claims management within the financial services sector. They have a proven ability to enhance customer satisfaction through effective service delivery and data-driven insights, as demonstrated in roles at Zamara Kenya and Jubilee Insurance. Malago's expertise includes team leadership, operational improvement, and business development, with a focus on aligning customer experience initiatives with organizational goals. They hold a Bachelor of Commerce from Kenyatta University and have completed relevant professional certifications in insurance and life management.
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