Gema Tamames Monzón

Gema Tamames Monzón has a diverse range of work experience in various industries. In 2023, they worked as an Enterprise Customer Success Manager at Zaptic and as an Independent Consultant at GLG. Prior to that, from 2021 to 2023, they were a Senior Enterprise Customer Success Manager at ON24, where they achieved high customer retention rates and provided training to new team members. From 2018 to 2021, Gema worked at Cvent, initially as an Enterprise Customer Success Manager and later as a Senior Customer Success Manager. In this role, they helped clients optimize their usage of the system and acted as their partner and advisor. Before that, from 2016 to 2017, they worked as a Negotiator for Series and Special Tours at Miki Travel, negotiating rates and saving the company significant costs. From 2014 to 2016, Gema was an FIT Operations Executive at Kuoni, where they assisted account managers, collaborated on projects, and supported travel agencies using Salesforce. Gema began their career in the hospitality industry, working as a Reservations Agent and later as a Senior Receptionist at DoubleTree by Hilton. In 2011, they worked as a Customer Service Representative at Regus Business Centre. Overall, Gema has demonstrated their expertise in customer success, negotiation, project management, and client support throughout their career.

Gema Tamames Monzón's education history is summarized as follows:

Gema Tamames Monzón pursued a Master of International Commerce degree from ENEB - Escuela de Negocios Europea de Barcelona, which lasted from 2020 to 2021. Gema then continued their education at the same institution and completed a Master of Business Administration (MBA) degree, which they obtained in 2022.

In 2014, Gema Tamames Monzón attended City, University of London, where they obtained a degree in event management. Their field of study specifically focused on meeting and event planning during their time at the university.

Furthermore, it is known that Gema Tamames Monzón attended Universidad Rey Juan Carlos from 2007 to 2010, where they pursued a degree in Turismo. Their field of study revolved around social sciences during their enrollment at the university.

In addition to their formal education, Gema Tamames Monzón has obtained various certifications. Gema received certifications such as "Change Management during the Great Reshuffle" and "Change Management Foundations" from LinkedIn in 2022. In 2021, they acquired the "Cvent System Administrator Certification" from Cvent. Furthermore, in 2020, they earned the "Advanced event planner" certification from Cvent. Additionally, Gema Tamames Monzón obtained a certification in event management from City, University of London in 2014. In terms of software skills, they obtained a "Microsoft Office 2010" certification from Microsoft Office Training in 2012 and an "Amadeus" certification from Amadeus Labs in the same year.