Avani Chokshi

Avani Chokshi is an accomplished professional with extensive experience in service delivery and technical operations, currently serving as the Service Delivery Director at Zellis since January 1997. In this role, Avani manages service delivery for strategic clients, overseeing P&Ls and ensuring adherence to SLAs through efficient processes. Prior roles at Zellis included Implementation Delivery Manager, focusing on change management and client management, and Technical Operations Team Leader, where Avani supported over 50 clients on the UNIPAY platform and developed a team of technical consultants. Earlier experience includes serving as a Senior HR Consultant at ITNET, providing technical support to civil service clients, and as a Senior Systems Developer at British Gas, where Avani began a career in payroll implementations after completing a Management Training Programme. Avani holds a BSc in Computing Information Systems from the University of Birmingham and an HND in Computing from Coventry University.