Delia Otelea

Delia Otelea is a seasoned professional in customer experience and support, currently serving as Head of Customer Experience at Zelt since June 2022. Previous roles include Customer Support Manager at Cazoo and various positions at Drover, including Renewals Team Lead. Delia's experience spans quality auditing at Accenture and university engagement optimization at StudyPortals. Additional expertise includes marketing at Photobook Worldwide and campaign management at StudyPortals, complemented by a background in quality coaching at Competence Call Center. Delia holds a Bachelor's degree in Communication, Journalism, and Related Programs from the University of Bucharest.