Firaol Boki

Firaol Boki has extensive experience in the banking sector, currently serving as Deputy Manager and formerly as Senior Customer Service Officer at Zemen Bank S.C. since June 2016. Duties include supervising customer service, preparing reports, organizing credit information, and monitoring loan repayment. Previously, Firaol held the position of Customer Service Officer II, responsible for opening deposit accounts, handling customer inquiries, and reconciling transactions. Beginning a career as a Bank Teller, responsibilities included processing transactions and managing customer relations. Firaol's earlier experience includes a Graduate Trainee position at Cooperative Bank of Oromia and a role at RUFIP focused on cooperative account and audit. Educational credentials include a Master of Arts in Public Financial Management from Oromia State University and a Bachelor of Commerce in Cooperative Accounting and Auditing from Hawassa University.