Karen Kingdom

Karen Kingdom is a seasoned professional with extensive experience in operations and customer service management. Currently serving as the Head of Operations Delivery at Zempler Bank since November 2018 and Advanced Payment Solutions since May 2007, Karen has a proven track record in driving campaign execution, customer retention, and operational improvements. Prior roles include Head of Operations Delivery and Customer Experience Manager at Advanced Payment Solutions, Continuous Improvement Manager, and Operations Manager, showcasing expertise in managing cross-functional teams and enhancing service quality. Additionally, Karen has held positions as Customer Service Manager at ICSTIS and Senior Case Manager at the Child Support Agency in Australia, demonstrating a strong background in client management and regulatory compliance. Educational background includes attendance at Wollongong High School.