Andrew C.

Andrew C. has a diverse and extensive work experience spanning over three decades. Andrew began their career in 1990 as a System Support Analyst at Accenture, specializing in Unix and network functions. Andrew then worked as a Computer Operator at Blackpool Borough Council and British Gas North East in 1995 and 1996, respectively. Andrew joined Blackburn Borough Council in 1996 as a User Support Officer, providing PC user desktop support, Open systems support, and ICL Mainframe Operations.

In 1998, Andrew joined Miracle GA Solutions Ltd as an Operations Analyst, where they operated, monitored, and resolved faults in Fujitsu Trimetra, SX, and Series 3980 Mainframes. Andrew also set up and managed workloads and ad-hoc jobs using the Helmsman scheduling tool. Andrew then moved to Homeserve in 2004 as a Telephone Claims Co-Coordinator, recording customer claims and coordinating engineer visits.

From 2004 to 2008, Andrew worked at Central Networks and Technologies as a Technical Mainframe Engineer. Andrew was responsible for operating and monitoring ICL Series 39 Mainframes supporting Magistrates Court Systems throughout the UK. Andrew also managed faults, user requests, job scheduling, network administration, and hardware maintenance.

Andrew joined Eastlands Homes in 2009 as an ICT Officer, working on a contract basis to provide First Line Support for Central Networks and Technology. Andrew'srole involved managing terminal servers, Windows Server 2003, and Sunray Terminals at multiple sites.

In 2010, Andrew joined TalkTalk Group PLC as a Second Line Support Analyst, offering technical support for telephone and broadband services. Andrew used various applications to diagnose faults, arrange engineer visits, and provide the best solutions for customers.

Andrew's most recent position was at Zen Internet, where they had two roles. From 2012 to 2023, they worked as a Technical Support Consultant, providing front-line technical support for broadband, voice services, networks, and web hosting. Andrew also handled customer inquiries and ensured excellent technical and customer service skills. Furthermore, Andrew worked as a Partner & Business Service Desk from December 2022 onwards, providing service desk support, project support, and coaching for Zen's Partners and Wholesale Partner Clients, including Subway UK and Subway Republic of Ireland Stores.

Overall, Andrew C. has demonstrated a strong technical knowledge and excellent customer service skills throughout their career, with a focus on IT support, mainframe operations, and network management.

Andrew C. has a history of education that includes attending Newman College, where they obtained a degree in Level History, Geography, and General Studies. Additionally, they also attended St Mary's RC High School in Leyland, where they focused on English, Mathematics, Geography, History, and Biology. No specific start or end years are provided for either educational institution.