Dan Muddiman

Dan Muddiman, PMP, is a seasoned Project Manager and Consultant with extensive expertise in customer experience transformation and project management across various industries. Currently serving as Principal Engagement Manager at Zendesk since June 2015, Dan has successfully led over 100 mid-market and enterprise CX transformation projects for notable clients such as Tesco and Siemens. Previous roles include Senior Engagement Manager and Engagement Manager at Worksmart Limited, where Dan managed projects for major financial institutions, and Senior Project Manager positions at Oracle and RightNow, focused on enterprise-grade implementations in customer service. Dan's career began as an AutoCAD Draughtsman at DEANE & AMOS ALUMINIUM SYSTEMS LIMITED and evolved through various technical and managerial roles, contributing to a diverse range of successful software implementations. Dan holds educational qualifications from the University of Northampton and Tresham College, with a strong foundation in Building Studies and AutoCAD.