Daniel Pinho currently serves as a Senior Product Manager at Zendesk, specializing in Knowledge Graph and AI Agents since July 2025. Prior experience includes a substantial tenure at FARFETCH from March 2018 to June 2025, as a Principal Product Manager focused on search engines, machine learning, and AI, as well as roles that involved enhancing customer experiences and optimizing revenue growth through promotional strategies. Earlier roles at Porto Editora and Fnac encompassed product management and marketing analysis. Daniel holds a Master of Science in Services Engineering and Management from Faculdade de Engenharia da Universidade do Porto, along with an advanced analytics and data mining certificate from FEP U. Porto, and a Bachelor of Science in Marketing from Instituto Superior de Contabilidade e Administração do Porto.
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