Diego Faria is a seasoned professional in the technology and management sectors, currently serving as a Technical Account Manager at Zendesk since May 2022. Prior experience includes leadership roles at Atos as Head of SAP Practice Brazil and Project and Process Manager. Additionally, contributions as a Business Analyst at BNP Paribas and as a System Analyst at Accenture and Getronics Ltda showcase diverse analytical and technical expertise. Diego's career began in support roles at Fleury and Unisys Brasil, complemented by a strong educational background, including an Executive MBA in Big Data & Analytics and multiple postgraduate qualifications in IT Governance.