Dr. J Brummel

Dr. J Brummel serves as the Director of CX Technical Strategy & Innovation at Zendesk, where extensive experience includes roles focused on enhancing the customer experience for enterprise clients since April 2013. Prior to this, Dr. Brummel led the Enterprise Support team, managed Premier Support Engineering, and contributed significantly as a support engineer and advocate, delivering consistent and proactive customer service. Additionally, Dr. Brummel has a rich background in music education, having held professorships at California State University, Fresno, and California State University, Stanislaus, while also working as a freelance musician, conductor, and audio engineer. Academic qualifications include a Doctor of Musical Arts in Trombone Performance and Pedagogy and a Master of Arts in Trombone Performance from the University of Minnesota, alongside a Bachelor's degree in Music Education from California State University, Fresno.