Efrain Ponce

Efrain Ponce is a seasoned finance and analytics professional currently serving as a Senior Analyst in Strategic Finance & Analytics at Zendesk since November 2025. Prior experience includes roles at Botify from February 2020 to September 2025, where Efrain advanced from Data Analyst to Data Analytics Manager and finally to Data Analytics & Science Manager. Prior to Botify, Efrain worked as a Data Analyst at iProspect and as a Data Analyst Associate at 55 | fifty-five. Efrain's educational background comprises multiple prestigious degrees, including a Master in Strategy, Logistics, and E-Business from Université de Rennes I, and a Master 2 in E-Business and Consulting from IMT Atlantique, complemented by various degrees in Economics and Entrepreneurship.