Marcel Y.

Marcel Y. is a customer experience and marketing executive with over 15 years of expertise in SaaS, digital marketing, and communication strategies. With a solid background in account management, intelligence, and insights, Marcel has successfully led teams and projects for renowned brands, enhancing customer satisfaction and driving business results. Marcel has held key roles at various organizations, including Zendesk and Sprinklr, and has a degree in both Tourism and Advertising from USP - Universidade de São Paulo. Currently, Marcel serves as a Services Consultant at Zendesk, where they collaborate with clients to improve their customer experience solutions.