Michael Hill

Michael Hill is a seasoned professional with extensive experience in customer service and call center operations. Currently serving as Principal CSM at Zendesk since May 2019, Michael has held key leadership roles such as Director of Customer Service at Wag Labs Inc. and Director of Call Center Systems at Beachbody. Prior to these positions, Michael served as Director of Customer Support at Nexon America and held multiple senior roles at CyberDefender, including Vice President of Call Center Operations. Michael's career began at Activision, where as Senior Manager of Global Customer Service, strategic planning for global service initiatives was a primary responsibility.