Ricardo Pinto

Ricardo Pinto is a seasoned professional with extensive experience at Zendesk since September 2015, currently serving as Team Lead Self-Service Specialist. In this role, Ricardo focuses on identifying customer needs for self-service content, planning and creating high-quality resources for the Zendesk Help Center. Previous positions at Zendesk include Senior Self-Service Specialist, KCS Specialist, Customer Advocate, and Senior Customer Advocate, where Ricardo excelled in content creation, support, and customer resolution. Prior experience includes roles at Convergys as a Technical Support Agent for Microsoft Surface and as a Shop Assistant at Wilde and Green. Educational qualifications include a Bachelor's degree in Digital Communication and Media/Multimedia from Escola Superior de Comunicação Social, alongside a certificate in Developmental/Remedial English from Pearson English.