Thomas Nicholson is a Senior Customer Success Manager at Zendesk, bringing over a decade of consulting and management experience in the SaaS industry. They have demonstrated a strong commitment to customer satisfaction and operational excellence, particularly through their recent roles in leading and optimizing Managed Services teams across EMEA. Previously, Thomas held positions at Sprinklr, where they focused on elevating customer experience and enhancing team performance. Thomas earned a Bachelor of Arts in Sport Management with International Experience from Coventry University and studied International Business at Universitat de València.
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