Veronica Ferro, PMP, is a seasoned professional in customer success management with extensive experience in driving revenue growth and enhancing customer satisfaction. Currently serving as Principal Customer Success Manager, Strategic at Zendesk since October 2025, Veronica previously held the same title at Kantata, where a portfolio of 17 enterprise accounts was managed, achieving substantial revenue growth. At SEGRITY, a significant role in increasing revenue by 250% over six years and acquiring customers tenfold was undertaken. Prior experience includes a Senior Enterprise Account Manager position at Hewlett Packard Enterprise, where exceptional contract renewals and customer retention rates were achieved, alongside successful escalation management that recovered $10M in at-risk deals. Veronica holds a Bachelor of Science in Computer Information Systems from Universidad Centro de Altos Estudios en Ciencias Exactas (Universidad CAECE).
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