Karina Rossin

Karina Rossin has a diverse work experience in customer experience and customer success. Karina was the Head of Customer Experience at Zenklub since 2020. Prior to that, they worked as the Head of Customer Success at Trigg from 2019 to 2020. In 2018, they served as the Head of Customer Experience at Veek, where they focused on monitoring KPIs, structuring customer experience systems, and managing a team. From 2017 to 2018, Karina was the Coordenadora GEC at Neon, responsible for managing customer experience and providing guidance to the customer service team. Before that, they worked as an Analista de relacionamento com o cliente at Controly in 2016, where they resolved customer inquiries and utilized platforms such as Helpshift and Zendesk. Karina also has experience in marketing, serving as an Analista de Marketing at Maiore - Grupo OBDC from 2014 to 2015, where they organized events and produced promotional materials. Prior to that, they were an Executiva de Contas at Fator Publicidade in 2014, managing production planning and providing client support. Karina began their career as an Estágio - Executiva de Contas at Guedes Publicidade from 2010 to 2012, where they handled advertising demands and participated in production planning.

Karina Rossin has a strong educational background in the field of marketing and communication. In 2010, they began their undergraduate studies at Universidade de Marília, where they focused on Communication, with an emphasis on Advertising and Propaganda. Karina successfully completed their degree in 2013. Building on their undergraduate education, Karina pursued further education by enrolling in Escola Superior de Administração, Marketing e Comunicação - Esamc Uberlândia in 2014. Here, they completed a Master's in Business Administration (MBA) with a specialization in Marketing in 2015. Through their studies, Karina has gained a diverse skill set in marketing and communication, providing a strong foundation for their professional endeavors.