Zenklub
Mônica Melo has extensive work experience in various customer success and leadership roles. Mônica currently works at Zenklub as a Customer Success Coordinator | Specialist Success. Prior to that, they worked at Doctoralia Brasil, where they held multiple roles including Customer Success Trainer, Team Leader Nursing & Payment Error BR / LATAM, Team Leader Retention BR | CL | PE, and Customer Success Analyst (Onb | Farm | Churn). Mônica also has experience at Wizard by Pearson, where they served as Socia Franqueada, Diretora, and Gerente Geral, overseeing customer service, conflict management, contract cancellations, team performance, strategic planning, partnership management, financial negotiations, recruitment and training.
Mônica Melo pursued their education from 2009 to 2011 at the Universidade Paulista, where they obtained a degree in Gestão em Marketing. No specific field of study is mentioned for their degree. Additionally, Mônica has also completed a certification as a Professional Coach from the Instituto Brasileiro de Coaching - IBC. Further details about the month and year of obtaining this certification are not provided.