Natália Valois

Natália Valois has a diverse work experience spanning across multiple companies. Natália currently holds the position of Customer Enablement Manager at Zenklub, a role they assumed in April 2022. Prior to that, they worked as a Customer Success Manager at Zenklub from July 2021 to April 2022.

Before joining Zenklub, Natália worked at Evnts as a Hotel Relations Executive from September 2019 to December 2020. Their responsibilities included account management for online events and establishing business relations with hotels to ensure customer satisfaction. Natália was also involved in operational processes and the acquisition of top hotels in the event region.

Natália gained valuable experience at Accor, where they served as a Management Trainee from October 2018 to July 2019. During this time, they managed three hotels and handled various operational and administrative tasks. Natália also worked as a Front Desk Attendant from October 2017 to September 2018, showcasing their customer service skills.

Earlier in their career, Natália worked as a Front Desk Attendant at BHG - Brazil Hospitality Group from May 2016 to October 2017. Their focus was on providing a great customer experience, and they were fluent in Portuguese and English.

In 2014, Natália served as a Customer Relationship Management professional at The Leela Palaces, Hotels and Resorts. Natália was responsible for planning and analyzing NPS to enhance guest experiences in accordance with their profiles.

To kickstart their career, Natália worked as an intern at Atlantica Hotels International from April 2013 to April 2014.

Overall, Natália Valois has gained valuable experience across various roles in customer enablement, customer success, hotel relations, management, front desk operations, and customer relationship management.

Natália Valois completed a Bachelor's degree in Tourism at Universidade Federal de Pernambuco from 2010 to 2015. Additionally, they obtained several certifications, including the "Módulo I do Curso Customer Success Alavancando Vendas no B2B" from Nohau Escola in July 2022, the "Bootcamp Customer Success" from How Bootcamps in June 2021, the "Semana da Carreira em Customer Success" from Customer Success Lab in April 2021, and the "Desafios das Mulheres de Customer Success no Brasil" from Customer Force in March 2021.