Nathalia Auteiro

Nathalia Auteiro has a diverse work experience that spans across different roles and industries. Starting in 2019, they worked as an Estagiária at Coworking Comune for a few months before moving on to a role as Estagiária at Escola Mundo Feliz. In this position, they supervised children and helped with various activities, including supporting a child with autism and creating unique projects to promote emotional development.

In 2019, Nathalia took on a role at Psicologia Viva (Psyalive) as an Estagiária, where they provided customer support, managed a client portfolio, and assisted with onboarding psychologists. Nathalia later became an Analista de Backoffice and eventually progressed to the role of Coordenadora de Suporte a Pacientes. In this leadership position, Nathalia managed a team of 28 customer service specialists, handled healthcare provider coordination, implemented strategies for human-centric management, and achieved a customer satisfaction rate of 95%. Nathalia also played a crucial role in building the platform's customer journey and experience, working indirectly with healthcare providers and companies to ensure the success of patients using the platform.

Currently, Nathalia is working at Zenklub as a Customer Success Manager PL - Corporate. Nathalia'sresponsibilities include managing SMB and corporate client portfolios, focusing on account expansion, retention, and renewal. Nathalia uses data-driven strategies to create tailored projects based on the emotional well-being results generated by the platform and the clients' needs. Nathalia also utilizes analytical data management to develop action plans in collaboration with HR departments and partnership stakeholders.

Overall, Nathalia Auteiro's work history demonstrates a strong focus on customer success, team management, and strategic planning. Nathalia has shown an ability to achieve high levels of customer satisfaction and contribute to the development of optimized experiences for clients.

Nathalia Auteiro pursued their higher education from 2017 to 2022 at PUC Minas, where they obtained a Bachelor's degree in Psychology. In 2021, they briefly attended MBA SEDA Executive Education to focus on Customer Experience. Prior to this, they attended Senai Aracruz from 2016 to 2017, where they specialized in Electrical Engineering as a Technician.