Thaís Maciel

Thaís Maciel has a diverse work experience spanning various industries. Thaís most recently worked at Zenklub as a Professional Experience Manager. In this role, they were responsible for managing the CX, Community, and CS areas of the company. Thaís played a cross-functional role, collaborating with C-levels and analyzing data to support strategic decisions. Thaís also oversaw team training and development, implemented a culture of feedback, and achieved significant results, such as reducing response time and improving the onboarding process. Prior to Zenklub, Thaís worked at Trigg Brasil as a Coordenadora de Melhoria Contínua e Customer Experience, where they managed a team of 30 and focused on training, development, and performance evaluation. Thaís also had experience in training and development at Veek. Thaís started their career as an intern at Banco do Brasil and later worked as an Analista de Recrutamento e Seleção at Coca-Cola Femsa. Before that, they had a freelance role as a Content Developer, creating audiovisual content, managing social media accounts, and developing marketing materials for microenterprises. Thaís' early experience includes an internship at Shell.

Thaís Maciel completed their Técnológo em Design degree from UNIVEM - Centro Universitário Eurípides de Marília in 2007. Thaís then pursued a Bachelor's degree in Administration from the same university and graduated in 2012. No specific field of study is mentioned for either degree.