Kaliane Hoover

Kaliane Hoover is an accomplished professional in the customer success and salon/spa management sectors, currently serving as the Lead Customer Success Manager at Zenoti since October 2019, after previously holding the role of Customer Success Manager. Prior to Zenoti, Kaliane was the Salon and Spa Director at Gene Juarez Salons & Spas from October 2010 to October 2019, where responsibilities included managing Key Performance Indicators, developing budgets, and analyzing revenue performance. Earlier experience at Salon Rubio included roles from Manager to Front Desk Manager, with a focus on team oversight and financial reporting. Kaliane's career began at Semiahmoo Resort, Golf, and Spa as Lead Spa Receptionist, emphasizing customer service excellence and training for new employees. Kaliane holds a degree from Western Washington University.