Surya Tej Borra

Surya Tej Borra is an experienced professional with a strong background in customer success and management across various industries. Currently serving as Manager of Customer Success at Zenoti since September 2020, Surya Tej leads a high-performance team focused on enhancing customer engagement, boosting Net Promoter Score (NPS), and improving Net Revenue Retention (NRR). Prior roles include Manager of Quality Services and Account Manager at Amazon, where responsibilities encompassed managing quality assurance pipelines, mentoring staff, and exceeding catalog creation goals. Surya Tej also held positions in business development at SetuServ, campaign management at Google, and behavior analysis at Sumeru Solutions, showcasing a diverse skill set that includes digital marketing and strategic decision support. An alumnus of Birla Institute of Technology and Science, Pilani, with dual degrees in Economics and Mechanical Engineering, Surya Tej combines technical expertise with a keen focus on customer satisfaction and operational excellence.